Refund policy

At Morii Café, we want every order to reach you fresh and in perfect condition.

Food Products
Since our products (like crackers & café goods) are perishable, we cannot accept returns once delivered.

Non-food / Merchandise
If you purchase any non-perishable merchandise, you may return it within 7 days in its original packaging, unused and unopened.

Refunds
Refunds (no-food/merchandise) will be processed to your original payment method within 5–7 business days after approval.

Damaged or Wrong Orders
If your order arrives damaged, incorrect, or incomplete, please contact us within 24 hours at moriicafebandra@gmail.com with photos and your order number.